Need Support?

Thank you for working with SemiSoft® — we are proud to have you as a customer! If you ever get stuck, help is three steps away:

Check the documentation

Sometimes you don’t find your way around or the application just does not work as you expected. Please first read the documentation provided to you.

Ask your colleagues

A colleague may already have solved the same problem — asking around for experience is often the fastest way to an answer.

Contact SHK

If this does not help, send an e-mail to your support contact — either your IT service desk or directly to SHK. Our engineers will try to help you ASAP.

What your support request should include

The more of the following your e-mail contains, the faster we can find a solution:

  • Description of the problem
  • Scope (the exact equipment, for example)
  • Screenshots of all error messages
  • Procedure to reproduce the error
  • Files (<25 MB)
  • Your availability times for a screen-sharing session (if needed)